Shipping & Returns

Canadian Only Sales

 

Shipping

All orders can be shipped out within a few days. All items will be shipped using Canada Post.

Make sure to inspect your package for obvious shipping damage before accepting it. If it is clearly damaged, you should refuse the package and we will promptly send you a replacement order while dealing with the initial damaged one.

Orders that are $200 and above (before taxes and shipping) are entitled to FREE Canada wide shipping* 

*Some exclusions of very remote locations in our large country do apply (i.e. Yukon, NWT, Nunavut). We will do our best to carry some of the cost!

Canceling an Order

If you wish to cancel an order it can be done if the order HAS NOT SHIPPED. If you wish to cancel please call us at (905) 847-2555

 

Returns

IMPORTANT: Please do not ship something back without informing us first! If we do not know what it is, we might mistakenly refuse it.

 

Damaged or Defective Item(s)

In the event that an item you receive is damaged or defective please give us a call at (905) 847-2555 or fill out our Contact Us page. Please include the order number and explanation of what is wrong with the item. We will contact you on the proper procedure for returning the item, please do not just ship it back without contacting us!

Standard Returns

We offer a two week return policy under qualifying conditions that guarantees you a full refund when the item is sent back and received by us. You MUST contact us first by email, phone or the Contact Us page informing us that you would like to return any item.

Conditions:

Any item you wish to return, must be in as good a condition as they were received.

Any packaging that you have opened must be in reasonable condition without unnecessary damage and destruction.

 

You will receive instructions on how to ship the item back to us. Upon receipt of the item we will issue the refund to you. Please allow up to 7 business days for the refund to appear on your credit card statement.